The following shipping policy applies to all domestic and international orders placed through our website. If you have an enquiry about shipping for a wholesale order, please get in touch with us here.
We are based in Newcastle, Australia. If you are placing an order for delivery within Australia, please check out our domestic shipping policy. If you live anywhere else in the world, please check out our international shipping policy (note that country-specific rules may apply).
We take a lot of care when packing our orders to ensure that they make it to you safely and damage-free. If something goes wrong and your item arrives in a less than satisfactory condition, please let us know.
Orders are shipped Monday to Thursday.
We roast and ship coffee fresh and we recommend that it rests for at least 7 days (from roast date) prior to brewing.
All domestic orders are shipped via Australia Post. Once your item has been shipped, you will receive a tracking email. Shipping times will vary according to your location, so please allow up to 5 days from the date of shipment for your order to arrive. If your package hasn’t arrived within this timeframe, please get in touch so that we can look into it.
Flat Rate Regular: $8.5 / Free shipping over $40
Flat Rate Express: $12.95
All international orders are shipped by Australia Post Standard (6-18 days depending on location).
All international orders will require an accurate phone number and email address for any customs clearance. We cannot ship to PO boxes.
Subscriptions are not available to our international customers at this time.